Have you ever had that unpleasant feeling of contacting customer service, writing a complaint letter or reporting a problem to a competent authority, only to never hear back? The mystery of the complaint that gets lost in administrative meanders is a subject that angers many users. So, how do you know if your complaint has been closed? Here is an overview for you of all the tips and steps to take to follow the progress of your complaint and know its outcome.
Understanding the Process of a Complaint
To find out if a complaint has been closed, it is essential to understand the process of handling a complaint.
A complaint is a right granted to any individual who believes they have been harmed by wrongful behavior, an attack on their person or their property. It can be filed with different organizations, such as the police, the gendarmerie, the Court or customer service.
Once filed, your complaint begins a process which depends on its nature and the organization to which it is addressed. It may be the subject of an investigation, mediation or internal processing.
Steps to Follow the Process of a Complaint
Have you filed a complaint and haven’t heard back? Several solutions are available to you to understand the fate of your complaint.
Tracking by Mail or Email
One of the first alternatives is to send a letter or email to the organization to which you filed your complaint. This action will allow you to ask about the status of processing your file. Do not forget to mention the references of your complaint and keep a copy of your correspondence.
Direct Contact with the Organization
Contacting the person or department responsible for your complaint directly can be a reactive solution. Depending on the situation, you can call them or go there.
Online Consultation
Some structures offer online monitoring of your complaint. This is particularly the case for complaints filed on government sites or with certain customer services. All you have to do is log in to your account and check the progress of your complaint.
How do you know if your complaint has been closed?
If, despite your efforts, you still do not receive a response, your complaint may have been closed. This term means that the body in charge of your complaint has decided not to respond to your request, for various reasons (lack of proof, lack of elements, facts not constituting an offense, etc.).
In this case, it is advisable to request written explanations from the organization concerned. Indeed, even if your complaint has been closed, you have the right to know the reasons for this decision.
To conclude, if you want to know where your complaint stands and whether it has been closed, you must first understand the process of handling a complaint, then take steps to follow its progress. And if, despite everything, you remain without an answer, do not hesitate to contact the organization in question for explanations.
