Enriching your gaming experience on a PlayStation 4 (PS4) inevitably involves using a controller. However, this essential device can sometimes become a source of frustration when it encounters connection problems. Don’t panic, we will explore together the most commonly encountered problems and detail their respective solutions.
Diagnose PS4 controller connection problem
Before rushing into technical resolutions, we must first identify the problem. Difficulty synchronizing your controller, a noticeable lag between your action and the game’s reaction, or a controller that disconnects for no apparent reason are all symptoms of a potential connection problem.
PS4 controller not syncing
When you try to connect your controller to your PS4, but the connection is not established, you may experience a sync issue. If your controller flashes white and then turns off, or the light bar remains solid white, it is likely that it is not communicating with your console.
PS4 controller exhibits latency
Another common manifestation of connection problems is “lag” or latency. In this case, the actions you perform on your controller have a noticeable delay on your television screen.
PS4 controller disconnects randomly
If your PS4 controller is synced correctly and working without latency, but randomly disconnects during your gaming session, you may have a connection issue.
How to Fix These PS4 Controller Connection Issues
Now that you’ve identified the type of problem you’re having, let’s move on to common solutions.
Reset your controller
The first step we recommend in troubleshooting many PS4 connection issues is to reset your controller. This action will essentially return your controller to its initial configuration, which can resolve many minor issues.
To do this, locate the small hole on the back of your controller, near the right trigger. Use a paper clip or other small pointed object to press the button in this hole for about ten seconds. Next, connect your controller to your PS4 with a USB cable and turn on the console.
Reduce wireless interference
Wireless interference may cause connection or latency issues with your PS4 controller. To remedy this, try moving your console and/or controller away from other electronic devices that could cause this interference (e.g. wireless routers, mobile devices, etc.).
Replace the controller battery
If your controller disconnects randomly, the battery could be to blame. Over time, your PS4 controller’s battery may lose some of its battery life. In this case, it might be a good idea to replace your controller’s battery.
Update your PS4 software
Sometimes a controller connection problem can be fixed simply by updating your PS4 software. To do this, go to the Settings > System Software Update menu and follow the on-screen instructions. An update can fix various issues, including connection issues.
Contact Sony Customer Service
As a last resort, if none of these solutions work, you can contact Sony customer service who will be able to guide you further to resolve your issue.
Although a connection problem with a PS4 controller can be frustrating, stay patient and persistent. Try going through these different solutions and, with any luck, your controller will be back up and running in no time, and you can return to your favorite games with the usual fun and excitement.
